Jobs

Our current open positions are below, but we're always on the look out for superstars, please contact us!

Open Positions
Customer Support Analyst
2019-11-19

Job Summary
School Cloud Systems is a multi-award winning software company improving parental engagement at over 4,000 schools worldwide. We provide solutions for managing parents’ evenings, after-school clubs & room booking, which are used by over a million end-users. We’re looking for an enthusiastic person to join our highly-regarded Support Team and provide 1st and 2nd line support to assist our customers by phone and email - dealing primarily with school office staff, headteachers and school business managers.

Responsibilities

  • Become an expert in our products to provide 1st and 2nd line support
  • Assist customers by phone in the friendly and efficient manner for which we are known
  • Respond promptly to email queries and attempt to resolve on the first contact
  • Escalate urgent issues when required
  • Writing and updating support documentation
  • Using your problem-solving skills to solve sometimes challenging issues
  • Stay informed on product changes and rapidly learn information about new product functionality
  • Identifying bugs reported by customers and adding to bug tracking software

About You

  • A passionate people person who enjoys engaging with customers
  • Excellent communication skills, comfortable providing phone support
  • A stickler for perfect grammar and spelling
  • Tech-savvy and find using new software/websites effortless
  • Willing to learn new tools
  • Driven and self-motivated - you want to excel at what you do!
  • Previous helpdesk or education experience is desirable.
  • Any experience with databases & writing SQL queries would be a bonus

Salary & Working Hours
£20,000 - £22,000 dependent on experience.
Monday to Friday, 8:45am till 5pm.
School term time or full time available.

Benefits

  • Great work/life balance with 37.5 hour working week (F/T hours)
  • 31 days annual leave
  • Private medical insurance (5-star Defaqto rated), with 50% discounted Nuffield gym membership
  • Employee perks - up to 55% off cinema tickets & up to 35% off technology
  • Regular social events
  • Cycle to work scheme
  • Fresh fruit & snacks
  • Bean-to-cup coffee machine

About Us
School Cloud Systems is an established SaaS company founded in 2006 who provide market-leading products to schools & businesses worldwide. We’re well-known in the EdTech industry with a reputation for high quality products and exemplary customer service. Our customers love using our products and we enjoy a very high renewal rate of annual licences, making us a stable and growing company to work for.

Our Glasgow office is in an award-winning modern building located in the Mile End Quarter near Glasgow Green. There are excellent transport links, with regular bus services and a train station within a short walk. There’s plenty of free car parking in the surrounding area, as well as cafes and shops for lunch options. WEST & Drygate are not far away and have been visited by the team on more than one occasion.

How to Apply
Please apply at https://apply.workable.com/school-cloud-systems/j/8E453593D5/